Romo88 Privacy Policy – Your Personal Data Protection

Information We Collect

Romo88 collects your personal information through several methods to enable us to provide a secure, efficient service tailored to your needs as a member. The information collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, and identification card number (for KYC verification).
• Active email address and mobile phone number.
• Residential address for verification purposes.
• Payment method details such as bank account numbers, account holder names, and digital wallet information.
• KYC supporting documents such as a copy of your identity card or passport.
• Communications you send to our support team.

Information collected automatically:

• IP address, device type, and browser information when you access the platform.
• Activity log data including pages visited, session duration, and in-game actions.
• Cookie data and similar tracking technologies to enhance user experience.
• General geographic location information based on your IP address.

How We Use Your Data

The personal data we collect is used solely for legitimate purposes directly related to the provision of romo88 services. We will not use your data for any other purpose without obtaining your consent first.

You may withdraw consent for marketing communications at any time without affecting your use of the romo88 platform. Simply contact our support team via live chat to update your communication preferences.

Information Sharing with Third Parties

Romo88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share certain information to operate securely and comply with legal requirements:

• Payment service providers: Transaction details are shared with payment processors such as banks and digital wallet providers solely to process your deposits and withdrawals.
• Identity verification providers: KYC data is shared with trusted third-party verification services to meet legal compliance requirements.
• Relevant authorities: romo88 will disclose information to authorities when required by law, court order, or to prevent fraud and financial crime.
• Technical service providers: IT infrastructure and cybersecurity providers who help us operate the platform may have limited access to data necessary to carry out their tasks.

Data Security

Romo88 invests seriously in security infrastructure to protect your personal data from unauthorized access, loss, alteration, or disclosure. The security measures we employ include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL certificates.
• Encryption of sensitive data at rest in the database using AES-256 algorithm.
• Two-factor authentication (2FA) for member account access and internal staff access.
• Continuous security monitoring and threat detection, 24 hours a day.
• Regular security audits conducted by independent security experts.
• Strict access control policy — only authorised staff can access member data, and all access is logged and monitored.
• A tested incident response plan to ensure swift action in the event of any data breach.

While we take all reasonable precautions, no system is completely secure against every threat. We encourage you to take your own protective measures, such as using a strong password and not sharing your login credentials.

Use of Cookies and Tracking Technologies

Romo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how members use the platform by collecting anonymous statistical data. This data is used to improve the overall user experience.
• Functional Cookies: Saves your preferences such as language, display settings, and login information you choose to store for future convenience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the romo88 platform.

Your Rights as a Member

As a romo88 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat:

Data Retention Period

Romo88 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for the entire duration your account remains active and in use.
• KYC and transaction data: Retained for a minimum of 5 years after account closure to comply with legal requirements related to finance and anti-money laundering.
• Support communication logs: Retained for 2 years after the date of last communication.
• Activity log data: Retained for 12 months for security and fraud detection purposes.
• Marketing data: Retained until you withdraw consent or close your account.

After the applicable retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

Amendments to the Privacy Policy

Romo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology. You will be notified of any material changes through:

• In-platform notifications during your next login session.
• Email notification to your registered address at least 14 days before changes take effect.
• Update the "Updated" date at the top of this page.

By continuing to use the romo88 platform after the effective date of any amendments, you are deemed to have accepted the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account without any penalty.

Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, romo88's Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] — We will respond within 2 business days.
• Via the FAQ page: Visit FAQ page for quick answers to common privacy-related questions.